POP3 or IMAP?
The choice between POP3 and IMAP depends on your specific needs and preferences. Here are some factors to consider when deciding which protocol to use:
POP3 is designed to download emails from the server to a single device and is useful if you have limited server storage. Emails are downloaded to the local device and once downloaded, emails are usually removed from the server (although there may be options to leave a copy for a limited time). Changes made on one device (e.g., marking an email as read) do not reflect on other devices.
IMAP allows multiple devices to access the same mailbox simultaneously. Emails are stored on the server, allowing users to access their full mailbox from any device. IMAP consumes a lot of disk space on your hosting account and is generally not suitable for basic hosting accounts. IMAP provides real-time access to your mailbox, allowing you to see the current state of your emails. Changes made on one device (e.g., marking an email as read or deleting an email) are reflected on all other devices. It supports advanced folder management, allowing you to organize and manage your emails more effectively.
Incoming Mail Server: mail.yourdomain.com (replace yourdomain.com with your actual domain name)
Outgoing Mail Server: mail.yourdomain.com (replace yourdomain.com with your actual domain name)
SMTP Port: 587
(Make sure “My server requires authentication” is enabled)
I'm getting e-mail sending & receiving errors - what do I do?
Sending and receiving errors are often caused by a blocked IP address. Contact us via WhatsApp and include your public IP address. You can find your public IP address by typing “my IP address” in Google.
What is the difference between Basic Hosting, Managed Hosting and Large Business Hosting?
This package offers 5GB of disk space and 20GB of monthly bandwidth. It is ideal for small websites or email-only hosting. With this plan, you have full control over managing your hosting services, including tasks such as FTP setup and email account configuration, through the user-friendly DirectAdmin control panel. However, please note that our support is restricted to addressing server-side issues.
With this package, you receive 5GB of disk space and 20GB of monthly bandwidth, making it well-suited for WordPress and OctoberCMS websites that demand consistent plugin and system updates. Our service includes the management of plugins and platform updates on your behalf. Additionally, we provide support for website content updates for up to 2 hours each month. As part of our hosting services, we assist with tasks such as creating email accounts and setting up auto-responders. This package is designed to streamline the maintenance of your website, ensuring it stays up-to-date and runs smoothly. Please note that this option excludes paid plugin and theme license fees.
Large Business Hosting
Tailored to meet your specific business requirements, this custom package is perfect for users seeking IMAP functionality. In addition to offering IMAP support, we provide assistance with essential services such as creating email accounts and configuring auto-responders. For enhanced convenience and a more comprehensive hosting solution, you have the option to include managed hosting as an additional feature. This personalized package ensures that your unique needs are met, offering flexibility and support for a seamless email and hosting experience.
Do you provide technical support?
Our support is specifically focused on server-side issues. Please note that we do not handle PC, Mac, Outlook, or Apple Mail-related problems, as we are not IT technicians. If the issue pertains to your local machine, we recommend reaching out to an IT technician for assistance. However, if the problem is rooted in server-related matters, our team or server support technicians will be more than happy to help.
Do Managed Hosting hours carry over?
Yes, with the Managed hosting option, you have access to up to 24 hours per year dedicated to website updates. Any monthly hours not utilized within a given 12-month period will automatically carry over until the end of that period. It’s important to note that unused hours cannot be refunded, ensuring that you get the most value from your hosting package by having the flexibility to use the allocated time for website updates as needed.
I'm unable to access my cpanel and webmail - what do I do?
Cpanel and webmail login issues are often caused by a blocked IP address. Contact us via WhatsApp and include your public IP address. You can find your public IP address by typing “my IP address” in Google.
What retainer packages are available?
- 8 Hours
- 20 Hours
- 40 Hours
What services are available on retainer?
- Website Updates
- Website Content Changes
- Website Maintenance
- Website Development
- Creation of New Website Pages
- Regular website platform & plugin and functionality updates
- Regular website backups
- Ongoing SEO – includes (as-needed or as-applicable):
- website search health monitoring through Google Search Console
- Google Analytics
- Google Adwords (requires a separate budget)
- Facebook Ads (requires a separate budget)
- Website keyword and ranking monitoring
- Excludes licence renewal fees (eg. WordPress plugin or theme licences) – any licence renewal fees remain for the client’s account
Do unused retainer hours carry over?
Yes, any monthly hours not utilized within a given 12-month period will automatically carry over until the end of that period. It’s important to note that unused hours cannot be refunded, ensuring that you get the most value from your retainer package by having the flexibility to use the allocated time for required services as needed.
Which platform will be used for my website - WordPress or OctoberCMS?
The choice between WordPress and OctoberCMS depends on your specific business requirements and preferences.
WordPress is a widely used content management system known for its simplicity, versatility, and user-friendly interface, offering an extensive range of plugins for various functionalities. As an open-source platform, it allows users to easily manage content, update pages, and scale their websites without being tied to a specific developer or agency.
OctoberCMS is a lightweight and performance-driven alternative to WordPress, emphasizing user-friendliness and simplicity. While it may not have as many plugins as WordPress, OctoberCMS offers high customization, making it suitable for businesses prioritizing performance and seeking bespoke solutions tailored to their specific needs.
What factors should I consider when creating my website?
It’s crucial to have a clear understanding of why you want a website. Take some time to define your goals. What is the primary purpose of your website? Are you selling products, providing information, or promoting your services?
Know your budget. Web design costs can vary significantly based on factors like complexity, features, and expertise.
Content is the heart of any website. Consider what information you want to convey.
Read our guideline on What You Need to Know Before Getting a Website